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Get in touch
with Safencia.
Questions about a product? Need skincare advice? We’re always here — just a WhatsApp away.
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Direct Contact
WhatsApp — Fastest Response
0317 – 4134902
Chat with us directly — we reply fast
Email
contact@safencia.com
For detailed queries & order support
Response Hours
Mon – Sat, 10am – 9pm
Pakistan Standard Time (PKT)
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Usually replies within 2–3 hours
Common questions
we get asked.
Can’t find your answer? Just WhatsApp us directly.
Are your products 100% authentic?
Absolutely. Every product on Safencia is sourced from verified suppliers. We keep purchase invoices for all our stock and are happy to share proof. If it’s on our shelf, it’s real — no exceptions.
Do you offer Cash on Delivery (COD)?
Yes! COD is available across Pakistan. You pay only when your order arrives at your door — no advance payment required. We also accept JazzCash and EasyPaisa.
How long does delivery take?
Lahore orders typically arrive within 1–2 days. Other cities in Pakistan usually take 3–5 working days depending on your courier service area.
Can you recommend a product for my skin?
Of course! Just WhatsApp us with your skin type and concerns — oily, dry, acne-prone, pigmentation — and Sara will personally recommend the right Korean skincare routine for you.
What if I receive the wrong or damaged product?
We’ll make it right immediately. Send us a WhatsApp message with a photo of the issue and we’ll arrange a replacement or full refund — no hassle, no questions asked.
Do you offer bulk or wholesale orders?
Yes! We accommodate bulk orders for salons, resellers, and beauty businesses. Email us at contact@safencia.com or WhatsApp us for special pricing.
Still have a question?
We’re one message away.
Real skincare. Real support. 100% authentic — always.