How safencia.com handles customer information.

1. Information we collect

When you place an order or contact us, we may collect your name, phone number, city, delivery address, order details, product preferences, and support messages.

2. How we use information

We use your information to confirm products, prepare WhatsApp order messages, arrange delivery, calculate totals, handle COD support, respond to questions, and review complaints or replacement requests.

3. WhatsApp communication

Orders and support are handled through WhatsApp. Messages sent through WhatsApp are also subject to WhatsApp's own terms and privacy practices.

4. Sharing information

We may share necessary delivery details with courier or delivery partners so your order can be shipped. We do not sell customer information.

We use third-party measurement and advertising tools — including Google (Google Analytics and Google Ads) and Meta (Facebook) — to understand how the site is used and to measure the performance of our ads. For conversion measurement, a securely hashed (one-way encrypted) version of your phone number may be shared with Google; it cannot be read as your actual number. You can opt out of ad personalisation in your Google and Meta account settings.

5. Local cart storage

The website may store cart items in your browser so your cart stays available while you browse pages. You can clear this by removing items from the cart or clearing browser data.

6. Data security

We take reasonable steps to keep order information limited to business use, but no online communication method can be guaranteed as completely secure.

7. Contact

For privacy questions or order-data requests, contact safencia.com on WhatsApp at 0317 4134902.