How safencia.com handles customer information.

We use customer details to confirm orders, arrange delivery, provide support, and communicate through WhatsApp.

Last updated: May 4, 2026

1. Information we collect

When you place an order or contact us, we may collect your name, phone number, city, delivery address, order details, product preferences, and support messages.

2. How we use information

We use your information to confirm products, prepare WhatsApp order messages, arrange delivery, calculate totals, handle COD support, respond to questions, and review complaints or replacement requests.

3. WhatsApp communication

Orders and support are handled through WhatsApp. Messages sent through WhatsApp are also subject to WhatsApp's own terms and privacy practices.

4. Sharing information

We may share necessary delivery details with courier or delivery partners so your order can be shipped. We do not sell customer information.

5. Local cart storage

The website may store cart items in your browser so your cart stays available while you browse pages. You can clear this by removing items from the cart or clearing browser data.

6. Data security

We take reasonable steps to keep order information limited to business use, but no online communication method can be guaranteed as completely secure.

7. Contact

For privacy questions or order-data requests, contact safencia.com on WhatsApp at 0317 4134902.