Order tracking
Where is my order?
Enter your courier tracking number for live delivery status, or get an instant update on WhatsApp. Cash on Delivery all over Pakistan.
What happens after you order
Every Safencia parcel moves through these five steps.
Order placed
You order on the site or on WhatsApp.
Confirmed
We confirm stock & address with you.
Dispatched
Packed & handed to the courier — you get a tracking number.
On the way
In transit to your city.
Delivered
Pay cash at your door (COD).
Tracking FAQs
Quick answers about your order and delivery.
How do I track my order?
If we've already sent you a courier tracking (CN) number, enter it above and choose your courier to see live status. Just ordered and don't have a number yet? Use the WhatsApp option and we'll send your status straight away.
Where do I find my tracking number?
Once your parcel is dispatched (usually 1–2 business days after we confirm your order), we share the courier tracking number with you on WhatsApp or SMS. Before dispatch there's no number yet — just use the WhatsApp option above.
How long does delivery take?
Most orders reach major cities within 2–5 business days after the order is confirmed. Deliveries to remote areas may take a little longer.
My tracking shows no updates yet — what should I do?
Couriers can take a few hours to scan a newly booked parcel. If there's still no update after a day, message us on WhatsApp at 0317-4134902 and we'll check it for you immediately.
Can I change my delivery address?
Yes, as long as the order hasn't been dispatched. Message us on WhatsApp with your order number and the new address and we'll update it.
Still need help with your order?
Chat with us on WhatsApp