1. 7-Day Checking Warranty
We offer a 7-day checking warranty on all of our products. Customers can easily request an exchange within 7 days of delivery if the product is delivered damaged or faulty.
Return and Refund Policy
Our 7-day return & exchange policy.
We stand behind our toys with a clear and straightforward refund policy for damaged or faulty items.
Last updated: May 14, 2026
2. How to File a Complaint
Any complaint must be raised within 7 days of delivery along with a short video and pictures sent to contact@safencia.com or WhatsApp at 0317-4134902.
3. Refund & Exchange Process
Refund & Exchange will be entertained if we are informed within 7 days of delivery. In case of return, customers must send the product back to the return address mentioned on the package slip within 7 days. The refund will be initiated within 48 hours to the bank account provided by the customer. Rs. 200 will be deducted as a one-way delivery charge on orders availing free delivery.
4. Color Variations
Colors may vary upon delivery of your merchandise. (Unless you have paid extra for the desired color). Color differences are not covered under any Exchange or Refund Policy, even within 7 days.
5. Packaging Condition
Do not put tape or stickers on the manufacturer’s box. This condition must be maintained if you are requesting a return or exchange within 7 days. If a product is returned to us in an inadequate condition within the 7-day return period, we reserve the right to send it back to you.
6. Contact Us
For further queries about exchanges and returns within the 7-day period, please contact us at contact@safencia.com or WhatsApp at 0317-4134902.